Thank you for choosing our service/services. Paubuk Studios Limited, located at 33 Lancaster Drive, Wolverhampton. WV11 3FA United Kingdom provides the services. By using our service/services, you agree to our terms and conditions. Please read them carefully before going ahead with your booking.

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1. OVERVIEW OF SERVICE

Paubuk Multimedia is an award-winning videography company with over six years of industry experience in providing high quality wedding, private, and corporate event videos.

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2. AGREEMENT/JURISDICTION

The person(s) whose signature(s) appear on this contract, known as "Client", agrees that Paubuk Studios Limited, known as

"Paubuk Multimedia", shall provide Videography services for their events to the best of our abilities, in the manner described in this document. This is a binding contract, which incorporates the parties' entire understanding, and any modifications must be in writing, signed by both parties, and physically attached to the original Agreement.

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3. RETAINER AND PAYMENT

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3.1. Three Instalment (applicable to Wedding Ceremonies Packages only): First (1) payment is required to secure the date(s), the second payment is required four(4) months before the scheduled ceremony date(s), and the balance will be needed maximum of one (1) month before scheduled ceremony date(s).

3.2. Half Payment: A Fifty percent (50%) deposit payment to secure the date and balance will be required a maximum of one (1) month before the scheduled ceremony date(s).

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Please Note:

• A deposit invoice is due on receipt to secure your ceremony date.

• Full payment is due within seven (7) days from the stated invoice date for a quotation or package below £500.

• As mentioned above, in the absence of full payment Paubuk Multimedia will not be present on the ceremony date(s) and only refund 50% of the deposit payment.

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4. SECURITY​​ DEPOSITS​​ AND​​ CANCELLATION ​​POLICY

All cancellations and amendments must be confirmed to Paubuk Multimedia via email within twenty-five (25) days before the Client's project/ceremony commencement date.

4.1. Early Cancellation: In the event of early cancellation, Paubuk Multimedia will only refund 50% of the paid deposit within fourteen (14) days.

4.2. Late Cancellation: In the event of late cancellation, the Client will forfeit deposit payment(s).

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5. POSTPONEMENT POLICY

Sometimes things don't go according to plan due to unforeseen circumstances. In the event of postponement:

5.1. A minimum of 14 days' written notice will be required via email for rescheduling. If the Client reschedules with less than 14 days' notice before the agreed-upon ceremony date, the Client will be charged a £150 rescheduling fee.

5.2. Client is only eligible for one postponement date request.

Paubuk Multimedia can accommodate double booking and we will endeavour to accommodate a new calendar date.

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6. LIABILITY

6.1. If Paubuk Multimedia is unable to perform any or all the duties herein for any reason, including but not limited to fire, transportation problems, acts of God, accident, illness, or technical issues, and if Paubuk Multimedia cannot provide another qualified professional, all money received, minus expenses, will be returned to Client, and Paubuk Multimedia shall have no further liability concerning this Agreement. This limitation of liability also applies to any loss/damage of footage or failure to deliver projects for any reason. The sole remedy for any actions or claims shall be limited to a refund whose total amount cannot exceed the total monies paid by the Client under this agreement during the time preceding the date on which such liability arises.

6.2. Insurance: Paubuk Multimedia is insured for a Public Liability Insurance cover of five million pounds.

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7. CEREMONY DAY RESPONSIBILITIES

7.1 Finish time will be based on the agreed time frame, or as it is stated in the Client’s chosen package, any extra hour will incur an hourly rate of £100.00 per camera (if using two camera operators)

7.2. Unless agreed upon in advance, Paubuk Multimedia shall be the exclusive Videographer vendor retained for the event. Other Videographers and semi-professional photographers must not obstruct or interfere with the official Videographer and are not allowed to take any still photos during formal sessions. Guests may take photos/videos, but it is the responsibility of the Client to liaise with the MC to prevent family and friends from interfering with Paubuk Multimedia’s duties.

7.3. Paubuk Multimedia Videographers are not responsible for compromised coverage due to causes beyond their control. Such as other people’s cameras or flash, the lateness of the celebrant(s), family members, guests or other principles, weather conditions, schedule complications, rendering of decorations, or restrictions of the venues or officiate.

7.4. The Client agrees to confirm the schedule two weeks before the event and send Paubuk Multimedia a copy of the invitation, organiser, or wedding planner’s contact details.

7.5. Notification of any changes in schedule or location must be made promptly. Changes can be made by phone with a follow-up email for documentation.

7.6. Paubuk Multimedia promises to produce a quality film and ensure all our equipment is of the highest quality and regularly maintained. We use several backup methods for sound and vision. However, Paubuk Multimedia cannot be held responsible for any issues such as lighting, sound or interference caused by circumstances outside our control, including equipment failure, low DJ sound mixing/microphone failure, noise issues, and restrictions imposed by venues.

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7.7. BREAK/HOSPITALITY

• The Client is not obliged to provide catering for Paubuk Multimedia Videographers. However, we appreciate our Videographers added to the catering headcount.

• Please note that Paubuk Multimedia Videographers will also be taking a break during the DINNER aspect of the program, so we advise no official programs should be allocated during dinner.

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8. LIVE STREAMING DELIVERY 

Paubuk Multimedia uses the fastest mobile internet broadband to stream your event in the highest quality. However, there may sometimes be a mobile internet/network fluctuation or limited signal due to the low internet upload speed available within the premises, which is totally outside our control. We will perform a speed test ahead of the event date. We also advise the customer to ask the venue for access to their breadboard Wifi connection if possible as a backup for smooth streaming.

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9. CAR PARK/PARKING TICKET/CONGESTION CHANGES

All our packages come with transportation costs to the client ceremony venues within the UK. However, Clients are responsible for providing parking arrangements (parking permits/tickets) if applicable to the venue(s), such as morning preparation location, church or ceremony location and reception Hall. 

Note: If Paubuk Multimedia videographers are informed to pay for a parking ticket or congestion charges from their pocket, a refund invoice will be issued to the client and MUST be paid before project delivery.

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10. ACCOMMODATION

10.1 The Client will be responsible for travel/accommodation expenses if outside the UK. An overnight stay if  the Client's event is more than a day booking or we are traveling more than 4hrs from our base (Wolverhampton) within the UK  .

10.2 International Client will be responsible for travel and accommodation expenses.

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11. POST-PRODUCTION 

11.1. Background Song: The Client can request any choice of background music for your project/ceremony final edit. Paubuk Multimedia will advise you if there are any issues with your choice in terms of the music's tempo or quality. In the absence of a request, we will choose an appropriate theme.

11.2. Paubuk Multimedia will be responsible for choosing appropriate background music that flows for our social media highlights.

11.3 Final Edit is between 45min to 1hr maximum.

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12. TURNAROUND DATE

12.1. Wedding Ceremonies: It takes a maximum of twelve (12) weeks after production for the turnaround. However, the turnaround date can be extended than the given twelve(12) during the peak seasons. Paubuk Multimedia will not acknowledge any demand for the final project before the given twelve (12) weeks' date.

12.2. Birthday & Other Parties: It takes a maximum of six (6) weeks after production for the turnaround. Paubuk Multimedia will not acknowledge any demand for the final project before the given six (6) weeks' date.

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Please note: The above delivery time frames may not be guarantee during our peak season. However, we will notify the Client in due time if the delivery date will be affected.

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12.4. Project delivery format:  The Client's projects will be delivered digitally as included in chosen package(s). Our digital delivery platform is hosted by a trusted video delivery/streaming third-party company named "Mediazzilla". Clients are encouraged to read their privacy policy, terms & condition when accessing their video.

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13. PROJECT BACKUP/ACHIEVE

The Client's final edited video(s) will be archived in our cloud and another backup system for a maximum of Three (3) years from the delivery date before deletion. The Client can make unlimited requests for a copy of their video before the three (3) year time frame.

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14. CONTENT USAGE RELEASE

This contract serves as a release, giving Paubuk Multimedia the right to use pictures, samples, or highlights of the Client's ceremony on Paubuk Multimedia website gallery and social network platforms such as Instagram, Facebook, Vimeo, YouTube and to collaborate/showcase on event exhibitions. Only for marketing and promotion purposes, except written permission is granted by the Client to release to a third party.

14.1. Paubuk Multimedia have share ownership of the client's video, an objection to the above will not be acknowledged unless in an extreme case such as a Family dispute, Religion, Political or Government requests.

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I have read, understood, and agreed to the terms and conditions of this Agreement. The Client signing below shall be fully responsible for ensuring that full payment is made to this Agreement's terms.

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